Updated 26th March 2020
Due to the recent government announcements, we understand that many of our customers are unlikely to be able to join us for their planned course at our FSC centres.
We will contact customers in order of their planned arrival date to enable us to discuss your options. Owing to the large number of bookings this process may take some time. We will work with you to find a solution because we feel strongly that no one should be out of pocket.
Thank you for your ongoing support and patience during this very challenging time.
FSC will continue to follow the most up to date advice and guidance from the UK government.
The safety of our staff, visitors and the wider community is our first concern.
The advice from the UK government is updated daily and can be found here.
If the situation changes in a way which will impact our approach, we will inform staff and customers as soon as possible through the FSC website and other appropriate media channels.
If you have had to cancel your course due to the outbreak of coronavirus, please download the insurance claim form. Sections 1, 2 and 7 should be completed as fully as possible and forwarded to [email protected]. You will notice that Section 2 asks what attempt has been made to recover the loss from other sources and you may find that your own school insurance policy may cover you in this situation.
Please make sure that you include the dates of the course; the location of the field centre; the number of pupils and adults due to attend; as well as supporting documentation/invoices for the amount being claimed.
Please note that under the terms of the policy there is an excess of £15 per claim.
As the situation is changing daily, our insurers are advising all of our customers to submit claims and they will look at each case on its own merits. Once we have received your completed claim forms and supporting documentation, they will be checked and then forwarded to the insurers. As we and the insurers are likely to receive a substantial number of claims in the coming weeks, it may take us a while to process them all. Please be patient. We shall do all we can to respond in a timely manner.