Updated 10th June 2020
FSC continues to monitor government advice from across the nations and adapt our policies accordingly.
At FSC, we are currently working out how our centres can become ‘Covid Secure’ for our staff and visitors. This includes looking at offering Covid Secure day visits for schools as they start to reopen. More detailed advice from the government on education settings is expected shortly so please bear with us as each individual location works out in detail how to make the changes necessary. We know that customers who hope to join us in the near future need this information and the reassurance it brings. We are doing everything we can and will let you have that information as soon as possible.
In the meantime, the current ongoing government guidelines on social distancing and guidance for schools (including school travel) means that our customers may be unable to join us for their planned course at our FSC centres.
We are continuing to contact customers in order of their planned arrival date to enable us to discuss your options. Owing to the large number of bookings this process may take some time. We will work with you to find a solution because we feel strongly that no one should be out of pocket.
Thank you for your ongoing support and patience during this very challenging time.
FSC has received an updated clarification on 7th April from our insurers Zurich as follows:
“We would expect the school to claim from their own insurance, if in place, in the first instance; one of the policy exclusions in FSC’s policy wording is that the policy will not respond if there are any other, and more specific, insurance policies that will respond to the loss. A school’s travel insurance will meet that criteria.”
Therefore, if you have had to cancel your course due to the outbreak of coronavirus and following Government guidance which has prevented you from travelling to us, the first step is to try to claim on insurance you may already have in place for your trip eg via your school, MAT, local authority or university.
If, however, your claim is unsuccessful, FSC has a School Journey Policy that we have taken out to help customers who do not have their own insurance. In that case, please download the insurance claim form. Sections 1, 2 and 7 should be completed as fully as possible and forwarded to [email protected]. You will notice that Section 2 asks what attempt has been made to recover the loss from other sources hence the above suggestion that you try to claim on your own insurance first.
We understand that this approach may not be ideal for our customers, but we will do everything we can to work with you towards a successful outcome for you and to ensure that the FSC as a charity remains sustainable.
Please make sure that you include the dates of the course; the location of the field centre; the number of pupils and adults due to attend; as well as supporting documentation/invoices for the amount being claimed.
Please note that under the terms of the policy there is an excess of £15 per claim.
As the situation is changing daily, our insurers are advising all of our customers to submit claims and they will look at each case on its own merits. Once we have received your completed claim forms and supporting documentation, they will be checked and then forwarded to the insurers. As we and the insurers are likely to receive a substantial number of claims in the coming weeks, it may take us a while to process them all. Please be patient. We shall do all we can to respond in a timely manner.