Terms and Conditions

Group Agency Agreement

If you are booking on behalf of individuals such as a school, membership organisation or university you may be asked to enter into this agreement. This only needs to be done once per organisation and may already have been signed on your behalf. If your organisation needs to sign it we will let you know, but you may find it useful to know what is included in the agreement.

Customer Complaints

Unfortunately, sometimes things don’t go to plan and we need to hear about any problems you have had. Please contact us if you need to let us know about something that didn’t meet your expectations. The diagram below shows how this will be handled. Please contact the Centre that you are/were booked at or through [email protected] with as much information as you can.