Terms and Conditions

Book with Confidence

We understand the difficulties of making plans in the current situation when guidelines continue to change, and insurance conditions are being tightened. In response we will continue to offer additional flexibility.

For new bookings made from 1 September 2020 and due to take place before 31 July 2023 we offer: Refundable payments: If your booking has to be cancelled due to national or local government restrictions on travel; school closure or requirement to self-isolate, your payments can be transferred to another booking or refunded. If for the same reasons a small number of students on a group booking cannot come on their trip as planned but we both decide the trip can go ahead for the remaining students, we can transfer payments from affected students to a future booking or refund the amount paid for their places to date.

Group Agency Agreement

If you are booking on behalf of individuals such as a school, membership organisation or university you may be asked to enter into this agreement. This only needs to be done once per organisation and may already have been signed on your behalf. If your organisation needs to sign it we will let you know, but you may find it useful to know what is included in the agreement.

Customer Complaints

Unfortunately, sometimes things don’t go to plan and we need to hear about any problems you have had. Please contact us if you need to let us know about something that didn’t meet your expectations. The diagram below shows how this will be handled. Please contact the Centre that you are/were booked at or through [email protected] with as much information as you can.